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IT Service Management

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ITIL® Training - Accredited IT Service Management Training

IT Service Management Training Portfolio

Organisations invest hugely in IT to deliver market advantage and are becoming ever more reliant on the quality and availability of IT based services. Effective Service Management is essential to enable the IT operation to understand the business's requirements and to satisfy them through the measured delivery of IT Services which fully meet those needs in terms of cost, reliability, availability and performance.

IT Service Management encompasses all of the activities involved in supporting and delivering IT services to the requirements of the business operations they support. From implementing and operating an IT Service Desk, through full problem and change management, to planning for IT Security and Disaster Recovery, there are many connecting and interdependent activities.

Accredited ITIL® Training
NES AIM Academy is ISEB accredited to deliver training leading to the ITIL® Foundation and Manager Certificate examinations.

IT Infrastructure Library® is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce

PRINCE2^TM, ITIL, APMP Training, MSP Training : IT Service Management Training, Project and Programme Management Training.
PRINCE2 Cityscape logo^TM is a Trade Mark of the Office of Government Commerce and is Registered in the U.S. Patent and Trademark Office.

PRINCE2^TM is Trade Mark of the Office of Government Commerce

MSP^TM is a Trade Mark of the Office of Government Commerce
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office